Jobs in Stoke

Act as the first point of contact for customer enquiries (phone, email, in person and messaging platforms)Manage and respond to customer queries promptly and professionallySupport general office administration and day-to-day operationsInput and maintain accurate data across internal systemsGenerate documentation and maintain organised recordsAssist with account management and customer communicationsSupport sales activity, including following up on leads and processing ordersProduce quotations and assist with sales order processingHandle invoicing, including pro forma documentationProvide administrative support across freight forwarding and export processesManage emails, scanning, and filing to ensure efficient document controlAssist with advertising and general business support activities

Job Description:Employment Status: Permanent (Full-Time)Hours: Monday to Friday, 09:00 to 17:30hrs. 1 hour lunchSalary: Apprenticeship rateStart Date: ASAPDescription:We are looking to recruit a Support Administrator to work within the admin team supporting with day to day operational admin. Duties include but are not limited to: -Reception/Switchboard based duties: General Reception based duties which will include greeting/ID checking visitors, dealing with deliveries/staff vehicle management etc. Taking and directing calls (Announced call management for the business). Representing/fronting the business; with positive; polite; professional attitude and strong interpersonal skills.Administration based duties: In support of the Sales/Recruitment teams, using MS Word, reformatting CV's to a very high standard of speed and accuracy. Data input - updating of in-house database system. General office duties such as filing, processing incoming/outgoing mail etc.Full training will be given in all areas.Minimum Requirements: GCSE Grades (4+) Experience of MS Office (particularly Word and Excel) Mature/sensible approach Outgoing personality Punctual with an ability to time manage/organize Honesty and integrity Self-driven motivationCareer Progression:LA International's strategic approach and commitment to staff development, for those demonstrating a strong work ethic and potential/desire for career progression, means that upon successful completion of the Apprenticeship programme, a structured career path and exposure to opportunities throughout the business awaits.Benefits: Company pension Cycle to work scheme Profit share bonus scheme On-site parking Annual appraisals Life assurance Generous holiday allocations Private Healthcare Referral programme Wellness programme Structured career path Flexible working Social eventsThe CompanyLA International is a Digital Technology Resourcing and Project Solutions Organization, with enhanced Government Accreditation, operating globally from the largest single site in the UK and is the UK's leading supplier of Security Cleared Digital and Technology resource to his Majesty's Government.With a successful track record spanning over 40 years of delivering Resourcing and Project Solutions, we have been at the forefront of providing innovative Digital, Technology, Transformation and Project/Programme Management services and solutions to a host of Public and Private sector organizations in over 90 countries, across 5 continents, ranging from SMEs to some of the largest and most respected global brands.Today, LA International is the largest privately owned Digital Technology Resourcing and Project Solutions provider in the UK, winning many industry awards including Best IT Recruitment firm, Best Public Sector Firm and are proud double winners of the Queen's Awards for Enterprise in International Trade for outstanding International growth and innovation.Job Types: Full-time, PermanentBenefits:Company pensionOn-site parkingWork Location: In personLA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Take ownership of sales administration processes while remaining hands-on in day-to-day office operationsSupport the processing of orders, invoicing, and credit control activities, working closely with finance supportOperate in line with established financial procedures and internal controlsEnsure all documentation relating to customer accounts, orders, and credit activity is accurately maintained and processedOversee and maintain internal systems, including CRM and ERP platformsCollaborate with internal departments to ensure data accuracy and streamlined workflowsCoordinate internal communications, meetings, and general administrative supportSupport and oversee Health & Safety processes and compliance within the officeAssist with administration relating to company vehicles and insurance policiesLead and develop the sales administration function, identifying opportunities to improve flexibility and efficiency across the teamMaintain regular communication within the team, including structured one-to-one meetingsEncourage a culture of accountability, empowering team members to manage workloads effectively