The lifts at Stoke-on-Trent Station are currently out-of-order following recent extreme weather.  

The lift serving platform 1 needs to be repaired after heavy rainfall caused damage to the lift shaft and equipment on Friday 31 October. 

Network Rail has said the repairs are scheduled to take until early 2026 due to the extent of the damage and low availability of replacement equipment. 

Additional station staff have been provided at the station to help passengers travelling with luggage through the subway. 

While there is no step-free access available between platforms, there will be an accessible taxi available to take those needing assistance between the main entrance and platform 2 in both directions. 

Network Rail has also explained that torrential rain across Staffordshire over the last few months has caused damage to the roof of the Grade II-listed building, which is being repaired to better protect the lifts and secure the future of the station, which dates back to 1847.  

Alistair Bush, senior asset engineer for Network Rail, said: "We fully appreciate how disruptive to customers it can be whilst the lifts are out-of-order, and the inconvenience it causes to customers travelling through the station. 

"We are doing all we can to minimise the disruption and undertake the work as quickly as possible. 

"These repairs may take some time, but the safety of passengers and staff is our top priority." 

Laura Warwick, Avanti West Coast station manager at Stoke-on-Trent, said: "We're working with Network Rail and industry partners to assist those making journeys while these essential repairs to the lift at Stoke-on-Trent station take place, and would like to thank customers in advance for their patience and understanding. 

"As always, our teams will be on hand to help customers travelling to and from Stoke but we strongly recommend customers plan ahead, check before they travel and leave extra time for their journey."