Stoke: Transparency exercise for Staffs Police showing 999 calls progress

By Alex Greensmith

25th Jul 2023 | Local News

An iPhone ready to call 999. (Image - Stoke Nub News)
An iPhone ready to call 999. (Image - Stoke Nub News)

Some 999 calls on Friday will be shared to social media, so the public can see how emergency services are working.

Staffordshire Police will be sharing 'real-time updates' of 999 calls from 3pm until 10pm on Friday July 28.

This transparency exercise could help the public earn trust in the Police, following a few years of nationwide scandals.

But according to Staffordshire Police, this is why they are doing it:

"Demand in our force control room is continuing to increase over the summer period, and that's why we're sharing emergency calls on social media to highlight the challenges faced," read a statement on their website.

"In the month of May alone, two record-breaking days for 999 calls were experienced in Staffordshire with more than 900 calls coming in over a 24-hour period.

The next month, we had five days where more than 900 emergency calls were received, including one day where levels reached an unprecedented 1,004 999 calls in a single period.

Earlier this month, the force highlighted 'increasing demand' in 999 calls and the fact they had recruited 30 additional staff in their control room.

Force Operations Chief Superintendent Emily McCormick said: "Officers and staff in our contact centre are dealing with an increasingly broad range of incidents on a daily basis which all pose their own unique challenges.

"Whilst we have invested heavily in our triage function to help ease this demand and provide the best possible service to the public, we are still receiving a number of 999 calls which aren't genuine emergencies. 

"Significant work has been carried out to improve our 101 and digital reporting services to ease this problem and we need as many people as possible to be aware of this if we want these calls to stop."

Whilst peak demand is hard to predict, typical Friday nights in our contact centre usually involve calls relating to missing people, domestic abuse, road traffic collisions, serious assaults and concerns for the welfare of vulnerable adults.

The eight hours of calls being posted online will be documented on the social media network formerly known as Twitter, now called X.

To track progress of the event, Stokies should follow @StaffsPolice and follow the hashtag #StaffsFCC for real-time updates on the calls they receive.

     

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