Service Desk Advisor (EXPIRED)
Etruria
Call Centre / CustomerService
25000 Annual
Permanent
- Answer all incoming calls.
- To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
- Accurately process reactive, planned, and statutory compliance task
- To action reactive requests from our client base and log all requests on in-house computer syste
- To liaise with site-based engineers and field-based facility managers to action requests as necessary.
- To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
- To ensure that timeframes are adhered to in relation to service level agreement
- To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t
- Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential
- Any previous experience working with an internal database would be advantageous
- Have excellent verbal and written communication skills
- Be organised and able to multi-task
- Be able to use time as a valuable resource and manage own time to achieve required outcomes
- Be able to work under pressure
- A minimum of one-year experience working in a help desk environment is desirabl
- Working experience in a customer focused setting is essential.
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