Jobs in Stoke

As a Chinese Language Customer Service Advisor you will join the Asian Customer Service team to support the Company's operation at our offices based in Stoke-on-Trent.

As Customer Service Quality Assurance Manager, you will take on a pivotal role in ensuring the Company's commitment to exceptional customer service across our global contact centre operations.

As a Chinese Language Customer Service Advisor you will join the Asian Customer Service team to support the Company's operation at our offices based in Stoke-on-Trent.

The role will require Customer Service experience, particularly over the phone and online. The role requires an understanding of motor electronics, the ability to speak with various French Clients, to sell, upsell and track and trace abandoned orders on the website and understand how to use the inhouse systems.

You're a Hire Desk Controller or Customer Service Administrator looking to build your career with one of the most prestigious construction engineering companies the UK. As a vital part of our customer service team you'll use your knowledge of the hire sector or similar to ensure the smooth running of all our key contracts, both existing and new. BASIC SALARY: Up to £32,000 BENEFITS: Annual Bonus 35 hour week 25 days holiday 10% Pension Contribution Private Medical Free car parking Corporate Benefits Package LOCATION: Burton-on-Trent COMMUTABLE LOCATIONS: Derby, Nottingham, Loughborough, Leicester, Ashby-de-la-Zouch, Swadlincote, Coalville, Lichfield, Rugeley, Stoke-on-Trent, Stafford, Cannock, Tamworth, Hinckley, Sutton Coldfield. JOB DESCRIPTION: Hire Desk Controller, Customer Service Administrator - Plant Hire, Construction Equipment, Access Hire, Equipment Hire, Tool Hire Based at our newly refurbished offices you'll join our team of customer service co-ordinators, with the specific remit of working with our hire customers. You'll be THE go to person for all equipment hire and cover every aspect of the hire process including: Responding to hire and sales enquiries Making sure the right equipment is in the right place at the right time Ensuring all off hire and equipment returns are properly administered Liaising with our customers over the phone and via email, to make sure the receive the very best experience You'll also support our Sales team with contract administration, sales order processing and more. PERSON SPECIFICATION: Hire Desk Controller, Customer Service Administrator - Plant Hire, Construction Equipment, Access Hire, Equipment Hire, Tool Hire This is a busy role and we need you to jump right in, so you'll have worked in a hire desk team before, and that could be in: Plant, tool, powered access, lifting, crane. Welfare, generators, forklifts. HGV, agricultural equipment, attachments or equipment hire. But, you might have worked on Trade Desks / Hire Desks within Builders Merchants, Timber or Plumbing Merchants. Whatever your background you'll: Have excellent communication abilities, able to work with all types of personalities. Enjoy working under pressure and to tight deadlines Be highly organised, with superb attentional to detail strong IT skills. Be happy to take ownership of projects and tasks. Above all you'll need to bring boundless energy, a desire to deliver the best possible customer service and a love of being in the thick of things. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Hire Controller, Service Controller, Hire Manager, Depot Manager, Branch Manager, Plant Hire, Service Desk Co-ordinator, Service Desk Supervisor, Customer Service Representative, Rental Supervisor, Rental Manager, Trade Desk Co-ordinator, Equipment Hire Controller, Equipment Controller, Parts Manager, Sales Co-ordinator, Sales Controller INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: LH17790, Wallace Hind Selection

Passionate, Creative, Equal, Empowering and Sustainable

Customer Care Specialist

As the Customer Service Specialist, you will be supporting operational change within the team to ensure efficient and effective use of resources. Resolving customer queries (telephone/email /online) As the Customer Service Specialist you will be taking incoming and outgoing telephone calls Respond to internal and external information requests/queries As the Customer Service Specialist you will review and monitor recorded training on the website Collation and review of customer feedback As the Customer Service Specialist you will be the first line of response to customer complaints Monitoring adherence to company and regulatory body standards Maintenance of customer records (Microsoft Dynamics CRM)

We at Work Lyf are recruiting for our well established Client based in Newcastle-under-Lyme. They are looking for a Fleet Services Executive to support the delivery of industry leading customer service & operational account management to their customers. Once probation is completed, this position can be hybrid, 3 days in the office, 2 at home.

Are you looking for a dynamic role where you can showcase your exceptional organisational and communication skills? We have the perfect opportunity for you! Our client, a leading organisation in the field, is seeking a Contract Co-ordinator to join their team. As a Contract Co-ordinator, you will play a vital role in ensuring the smooth running of our client's operations and delivering exceptional customer service.

Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer syste To liaise with site-based engineers and field-based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t