We are currently looking for a Customer Service Advisor to join an established housing association on a permanent basis, working a hybrid model. You will be assisting in providing excellent customer service to both internal and external customers, dealing with enquiries and additional duties. Customer Service Advisor Hybrid Monday to Friday - 37hr a week 20k- 22k per annum Stoke-on-Trent As a Customer Service Advisor your key responsibilities will be to:

• Provide excellent customer service at all times.
• Deliver comprehensive administrative support.
• Raising orders for day-to-day repairs and generally monitor progress of orders placed, liaising with colleagues, contractors and tenants
• Undertake customer satisfaction surveys, gathering and reporting feedback to assist with measuring the performance against service standards
• Assist in the delivery of an efficient and effective void process, dealing with the closure of old tenancies and helping to ensure that vacancies can be re-let as quickly as possible
• Help administer the housing waiting list, documenting and processing upon receipt all new housing applications, shortlisting applications against predetermined criteria prior to detailed assessments being completed by other colleagues

• In a similar role role such as Repairs Clerk, Customer Service Officer, Lettings, Contact Management.
• In Safeuguarding
• In Health & Safety
• In maintaining an IT database

• Flexible working (with a regular office presence)
• Up 40 days annual leave
• Excellent learning and development opportunities
• Contributory pension scheme
• Occupational sick pay
• Healthcare cash plan
• Discounted Gym Memberships