Customer Service Specialist (6371) (EXPIRED)
Burslem
Call Centre / CustomerService
25000 Annual
Permanent
- As the Customer Service Specialist, you will be supporting operational change within the team to ensure efficient and effective use of resources.
- Resolving customer queries (telephone/email /online)
- As the Customer Service Specialist you will be taking incoming and outgoing telephone calls
- Respond to internal and external information requests/queries
- As the Customer Service Specialist you will review and monitor recorded training on the website
- Collation and review of customer feedback
- As the Customer Service Specialist you will be the first line of response to customer complaints
- Monitoring adherence to company and regulatory body standards
- Maintenance of customer records (Microsoft Dynamics CRM)
- Previous experience working in a busy office supporting customer queries and complaints
- Educated to A-Level
- Strong administration and data entry skills
- Proficient in Microsoft Office, (Word, Excel) and other IT software
- Experience in the use of computerised CRM systems
- Excellent written and verbal communication skills
- Detail-oriented and a diligent approach to the completion of tasks
- Solution-focused
- Excellent interpersonal skills
- Experience and ability to manage multiple tasks simultaneously
- Ability to work to deadlines and to be able to prioritise tasks and requirements
- Excellent time management
- Working knowledge of computerised CRM systems (preferably Microsoft Dynamics)
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