Customer Care Specialist

Salary: £25,000

Location: Newcastle Under Lyme, Stoke on Trent

Hours: Monday-Friday (9am - 5pm)

Responsibilities include but are not limited to:

• Supporting operational change within the team to ensure efficient and effective use of resources.
• Supporting Learners prior to attending training to ensure they complete the prerequisite requirements
• Contacting Learns post training to ensure they are aware of next steps on the instructor journey
• Resolving customer queries (telephone/email /online)
• Taking incoming and making outgoing telephone calls
• Respond to internal and external information requests / queries
• Review and monitor recorded trainings on the CPI website
• First line of response for customer complaints
• Monitoring adherence to CPI and regulatory body standards
• Maintenance of customer records (Microsoft Dynamics CRM)
• Work closely with others within the wider Operations Team including Finance and Training Delivery.
• Work closely with the Sales team to support a positive customer experience

Ideal Candidate:

• Excellent written and verbal English language communication skills
• Excellent listening skills
• A sound understanding of Microsoft Office, (Word, Excel, Outlook, PowerPoint, SharePoint) and other IT software
• Detail oriented and a diligent approach to the completion of tasks
• Solution focused / problem solver
• Excellent interpersonal skills
• Experience and ability to manage multiple tasks simultaneously
• Ability to work to deadlines and to be able to prioritise tasks and requirements
• Excellent time management
• Working knowledge of computerised CRM system (preferably Microsoft Dynamics)

Interested? Call Maria on (phone number removed) or email (url removed)

INDCOM