Office Administrator
Salary
32000 Annual
Office Administrator Permanent Monday - Friday 8am - 5.30pm / 1 in 3 weekends Stoke on Trent £28,000 - £32,000 We are working with a fast-paced, customer-focused business operating on a global scale, who are looking to appoint an organised and proactive Office Administration professional to join their team. This is a varied and hands-on role, ideal for someone who thrives in a busy office environment and enjoys being at the centre of operations, supporting both customers and internal teams.Key Responsibilities As the first point of contact for customers, you will play a key role in delivering a high standard of service across multiple channels including phone, email, face-to-face and messaging platforms. You will support day-to-day office operations, ensuring processes run smoothly and efficiently.
- Act as the first point of contact for customer enquiries (phone, email, in person and messaging platforms)
- Manage and respond to customer queries promptly and professionally
- Support general office administration and day-to-day operations
- Input and maintain accurate data across internal systems
- Generate documentation and maintain organised records
- Assist with account management and customer communications
- Support sales activity, including following up on leads and processing orders
- Produce quotations and assist with sales order processing
- Handle invoicing, including pro forma documentation
- Provide administrative support across freight forwarding and export processes
- Manage emails, scanning, and filing to ensure efficient document control
- Assist with advertising and general business support activities
- Previous experience within an office administration or customer service role
- Experience with sales order processing and producing customer quotations
- Strong numerical skills and confidence working with figures
- Competent in Microsoft Office, particularly Excel (including reporting)
- Excellent communication skills, both written and verbal
- Strong attention to detail with a methodical approach to work
- Able to manage multiple tasks and prioritise effectively in a busy environment
- Proactive problem solver with the ability to use own initiative
- Confident building and maintaining strong working relationships
- Self-motivated, enthusiastic, and team-oriented
- IT literate and comfortable learning new systems
- Hands-on, practical, and detail-focused
- Confident people person with a supportive attitude
- Adaptable and solutions-driven
- Competitive salary of £28,000 - £32,000
- Varied and engaging role within a supportive team
- Opportunity to work in a dynamic, globally operating business
- Exposure to multiple areas of the business including sales, logistics, and customer operations