Carers at Belong at Home, Newcastle, the not-for-profit community support service, are celebrating landing a place in the UK's top home care groups for the seventh year in a row.

Based on independent reviews on leading comparison website, homeware.co.uk, Belong at Home teams throughout the West Midlands and North West have been named in the country's Top 20 Large and Mid-size Home Care Groups 2024 - the only not-for-profit service in the country to have won the award every year since 2018.

One son of a client wrote: "Absolutely wonderful support. Gives me peace of mind knowing that Mum has the best possible care from amazing carers. They allow Mum to have her independence but I also know that she is safe. Since Mum has had the support, she seems much happier." 

The group has landed a place in the UKs top home care groups for the seventh year in a row (Belong).

Another said: "A very caring and 'can do' attitude with my husband. All of them are friendly and cheerful. The admin team is really helpful and considerate, providing extra hours when needed. My husband is able to trust all the carers on his team." 

The carers support people in their homes in and around Newcastle-under-Lyme as well as those residing in the Belong village apartments to live independently, with the achievement recognising their outstanding performance assisting older people with one-to-one personal care, housekeeping, food preparation, as well as running errands, helping with excursions and offering companionship.

Clients also have the option to take advantage of the Experience Days day care service at their local Belong village, for which the team can help with transport.   



Belong at Home is the only not-for-profit service to have won the award every year since 2018 (Nub News).

Andrew Shield, head of operations at Belong at Home, said: "We are very pleased that the hard work and dedication of our teams is recognised by our customers and their families, and we are grateful for their feedback – it really is encouraging. They are the experts in what they need, and we are privileged to support them to live their lives as independently as they can."   

The accolade comes as the organisation continues its recruitment drive, providing opportunities for support workers, as well as training roles for local people new to care.

Its 'for people, not profit' status enables it to continuously reinvest in its team to provide award-winning care to customers. Belong at Home is one of the few community care operators to recompense colleagues for travel time between appointments.  

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