E-Commerce & Digital Platform Coordinator

Location: Burton-on-Trent (Hybrid: 2 3 days WFH) Hours: Full-time, 37.5 hours/week 9am 5pm, Mon Fri

Salary: £30,000 £35,500 + bonus & excellent benefits Driving License required

Are you passionate about digital platforms and driving e-commerce growth? We re hiring an experienced E-Commerce & Digital Platform Coordinator to lead the daily management and optimisation of the digital ecosystem ensuring a seamless user experience across platforms while aligning with strategic commercial goals.

This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement.

What You'll Be Doing:

As the E-Commerce & Digital Platform Coordinator, you will be responsible for:

Digital Marketing & Sales Strategy

• Developing and executing digital marketing strategies to increase traffic and conversions
• Managing PPC, display ads, social media advertising, SEO, and potentially affiliate marketing

Website & Platform Management

• Leading ongoing improvements across all digital platforms including websites, e-commerce store, mobile apps (Apple & Google), and learning and development platforms
• Working with global teams, developers, and designers to enhance UX and improve conversion rates
• Maintaining accurate and engaging content across all platforms

Product Management

• Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams
• Analysing sales data to support product optimisation

Customer Excellence

• Driving improvements in the digital customer journey to increase satisfaction and loyalty
• Supporting customer engagement and acquisition initiatives with insights and tools

Analytics & Reporting

• Using analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends
• Providing regular reports and insights to the senior marketing management team

Key Skills & Experience:

We re looking for someone who can demonstrate extensive experience with:

• Website management and e-commerce platforms
• Google Analytics, SEO, Google Ads, and paid digital media
• Professional use of social media for business (Facebook, TikTok, Instagram, LinkedIn, YouTube)
• Managing or working with mobile apps and digital learning platforms
• A customer-first mindset and ability to collaborate cross-functionally
• A full, valid UK driving licence (essential due to travel requirements for business/marketing events)

If you're a hands-on digital expert with a passion for delivering exceptional online experiences, we want to hear from you. This is your chance to play a pivotal role in shaping and growing the digital presence of a progressive organisation.