Full Time/Fixed Term/Secondment (Maternity Cover) Agile working (blend of home and office based)

The Opportunity

An exciting opportunity has arisen for a motivated person to join a team of staff in Keele University's Vice Chancellor's Office, who are responsible for the Transformation Team.

The post holder/successful candidate will be responsible for supporting the delivery of exciting business change projects which are critical to the ongoing development of professional services at Keele University.

The primary focus of the role is to lead on the capture and analysis of customer and user requirements for services and through an analytical approach, ensuring data is converted to actionable insight for service design and change.

Critically you will work across services to map customer journeys and engage a wide variety of stakeholders carefully assessing current user experience and planning future service levels.

You will have qualifications and experience in business analysis or process design (e.g. BCS, IIBA, ISEB, LEAN six sigma, ITIL, relevant degree etc).

The Benefits

The University recognises that its success depends upon the contribution and dedication of its talented staff.

In return, we have a competitive benefits package available, including:

• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site 'outstanding' nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)

Please note that the starting salary will typically be at the bottom of the pay scale shown above.

The University is committed to operating flexible working practices wherever possible.

The University

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience.

With a turnover in excess of £170 million, over 15,000 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/

Please note, secondments require authorisation from your line manager. It is therefore advisable that you discuss your application with your manager before submitting it.

Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

How to Apply

For full post details and to find out more about working at Keele please visit: www.keele.ac.uk/vacancies

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

For informal enquiries may be addressed to Laura Davison, [email protected]. Applications to this address will not be accepted.

Interviews will be held on: 7 and 8 October 2026