Microsoft Technical Services Analyst - to 3rd Line

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You'll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed Infrastructure:

• Support server infrastructures unified under Azure Arc
• Monitoring & maintaining hybrid-cloud environments
• Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

• Active Directory, DNS, DHCP
• AOVPN & RSA Remote Access
• Citrix
• Enterprise SQL
• MoveIT Automation & FTP
• Monitoring & backup systems
• Support across cloud, datacentre & retail locations
• Manage & maintain physical and virtual server estates

Useful Qualifications (Not Essential)

• Microsoft MCP - Installing & Configuring Windows 10/11
• MCSA or equivalent
• ITIL Foundation
• Degree in IT or related discipline

Why This Role?

• Step into 3rd Line Engineering.
• Join a respected national retailer with real career paths.
• Work with cutting-edge Microsoft cloud & datacentre technologies.
• Hybrid flexibility with regular onsite collaboration.
• Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call today to secure your interview!