HR Advisor (EXPIRED)
Stoke-on-trent
HR / Recruitment
35000 Annual
Permanent
- Provide direct HR support to the Customer Service Centre based in Stoke on Trent, improving onboarding and employee relations in this critical operational area.
- Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner.
- Working with teams across the business to improve onboarding process to support the retention of talent.
- Manage probationary periods, flexible working requests, exit interviews and other people processes in line with policies and procedures. Advise management on best practice and mitigate risks.
- Manage the attendance management process for long and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals.
- Recording of employees annual leave, ensuring staff receive their full entitlements.
- Responsible for own administration of case work and processes. Ensure tasks are completed accurately and in a timely manner. Liaising with the wider HR team as appropriate.
- Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding.
- Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management.
- Monitor and track case work and flag themes and trends that emerge to the HR Business Partner.
- Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration.
- Support the HR Administration team with more complex letters and queries.
- Contribute towards the continuous improvement of processes and procedures.
- Prior experience of operating in a HR capacity, preferably with a customer service centre or facilities management background (although not essential).
- Knowledge of current legislation, best practice guidance and legal risks relating to employee relation matters.
- Self-starter able to work independently, develop and maintain working relationships across a national structure.
- Previous experience of supporting managers on day-to-day people matters. Ability to manage workload effectively to meet tight deadlines.
- Excellent oral and listening skills to be able to anticipate Business needs.
- Able to resolve day-to-day issues in a time sensitive manner.
- Knowledge of all Microsoft office packages, particularly Word and Excel.
- CIPD level 3 or above (or working towards) desirable.
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