Tenancy Sustainment and Floating Support Team Leader

£29,724 a year

Stoke-on-Trent / Cheshire East / Hybrid

Hours per week 37.5

Contract type Permanent

You ll manage a team of Tenancy Sustainment & Support Officers working in the Cheshire East area. They ll make sure that the staff have the right support, training, and tools. As well as developing positive relationships with community partners and commissioners.

Job requirements

• Take the lead in recruitment, selection, and induction of new staff.

• Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all Concrete customers.

• Maintain good communication with the team, other teams, and departments within Honeycomb Group.

• Manage the workload of the team to make sure that adequate cover is always provided.

• Provide support to our customers by contributing to on call rota.

• Working closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council based Council Lead Commissioning Team and Accommodation Team based at the council.

• Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified.

• You ll coach the team to overcome the barriers they face when addressing customer needs and wider issues relating to homelessness.

What we re looking for

• A degree level qualification or qualified by experience to an equivalent level.

• Experience in housing management and project delivery.

• CIH member, or willingness to work towards it.

• Strong self-awareness and self-management skills.

• Strong business acumen and commercial awareness.

• Excellent communication, influencing and negotiating skills.

• Significant experience of people management and HR processes.

• An inspirational leader who can motivate, empower and lead others.

• DBS check.

• Driving licence with access to own vehicle for work.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

We will be interviewing as we go and so may close this vacancy early if we find the right candidate.

Who we are

We re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.