Reports to: Field Operations Manager

Direct Reports: None

Location: Stoke, UK

Purpose of the role:

Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro-Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer's products on customer's premises when requested. Perform visual or operational checks to locate worn, dirty or maladjusted parts. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. You will be required to undertake thorough inspections of accident damaged machines and produce accurate reports to enable repair. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.

Responsibilities

• To represent Terberg DTS Service Department in the 'field' and to display the highest standards of; appearance, manner and technical ability.
• To work as an effective member of the Service Department.
• To undertake the tasks and assignments issued by the Service Department either by oral instruction or in the form of electronic work instructions.
• To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc.
• To obtain agreement from the customer that the work has been completed as required/requested, and in all cases to obtain signature and purchase order number where necessary.
• To perform all relative administrative procedures to acceptable standards.
• To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.
• To ensure maintenance and repairs are carried out in accordance with manufacturer's instructions and our Safe System of Work procedures.
• To understand the Company's Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all staff are responsible for safety in their own working area.
• Attend all training courses / seminars as the business requires.
• To keep all company equipment in a clean, safe and presentable manner (i.e. company vehicles etc, etc)
• Company supplied equipment to be kept secure at all times.
• Mobile phones should be used in line with current legislation.
• To work with all departments, particularly with projects that are being explored or implemented.
• To be prepared to work additional hours when required which may include out of hours call out.
• To be prepared to work away from home on customer's vehicles either with or without workshop facilities being available for use, this may involve unsociable hours to ensure the completion of the job.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required:

• High attention to detail, without sacrificing on quality.
• Flexible approach to work.
• The ability to work to tight deadlines, under pressure and with a sense of urgency.
• Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
• Interpersonal skills and the ability to develop strong working relationships.
• Ability to manage own workload independently prioritise tasks.
• Self-motivational with the ability to challenge the status quo, and research and offer suggestions for problem solving.

Critical Knowledge Required:

• Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver's hours etc.
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers' recommendations/instructions and our Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.

Qualifications and Experience required:

• City and Guilds Level 3 - Vehicle Mechanical and Electronic Systems - Maintenance and Repair Qualification or equivalent qualification.
• To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment. To include working experience of a range of heavy goods / specialist vehicle.
• UK valid driving licence.

• 25 days holiday plus Bank Holidays: this isbased on a 5 day working week(pro rata to 20 days plus Bank Holidays for a 4 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
• Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.