Community and Hospital Support Worker

£13.50 an hour

Stoke on Trent

Hours per week 0

Contract type Relief

We re looking for someone to work on in our Hospital Discharge team. You ll be working closely with integrated discharge hub staff to support customers to be discharged from hospital and those who need support to stay safe and well in their own homes in the community.

Please note

We will reimburse mileage and parking expenses for any travel undertaken as part of your role.

Job requirements

• You ll complete tasks to help customer get home safely from hospital such as doing property inspections, collecting belonging, dropping off food parcels, or arranging quotes for deep cleans so discharge can go ahead.

• You ll carryout a holistic assessment with customers and using an outcome star to complete an action plan to ensure you support the customer to help them stay happy, safe and well in their home.
• You ll do ad hoc or regular visits to people identified in the community as needing further support and complete tasks as requested. Examples of tasks might be checking homes are warm and safe, checking medication, food and other essentials are available.
• You will establish links within the voluntary and community sector to support a holistic approach and tailored to the customer needs.
• This is a physically active role, where you can expect to walk approximately 5 6 miles per day while delivering small food parcels.

What we re looking for:

• Excellent communication skills.
• An aptitude for working with vulnerable and/or older people.
• Understanding of what great customer service is.
• Ability to work under pressure and manage your daily tasks.
• Excellent ICT skills.
• Excellent administrative skills.
• Managing high case loads.
• Identifying issues to help prevent delays in discharge.
• Hold a full UK driving license with use of your own vehicle including business insurance.
• DBS required.

Help us deliver expert support services to bring life back into people s homes. Apply now!

We ll be interviewing as we go so we might close the application process early if we find the right person.