Job Title: Hire Controller / Depot Supervisor

Reporting To: Divisional Director

Location: Stoke on Trent

Hours: 40 hours per week - Monday to Friday 7.30am until 16.30 pm

Overtime is occasionally available at weekends.

Salary: Competitive Salary plus overtime/bonus.

Benefits:

• Free access to Health Scheme

• Pension
• 22 Days Annual Leave/ Bank Holidays and an additional day for your Birthday.

Qualifications:

• Full UK Driving Licence is essential.

• Previous experience in a hire controller or depot-based role (plant / tool hire experience preferred)
• Any knowledge of the Damage Restoration Industry or associated equipment would be advantageous but not essential as training will be given.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficient with hire management software and basic IT systems.
• Ability to lead a team and work under pressure.

Responsibilities:

• Handle all customer hire enquiries via phone, email, and in person

• Process hire orders, returns, and off hires accurately and efficiently.
• Coordinate with drivers and workshop staff to schedule equipment deliveries.
• Maintain accurate records of stock levels, hire contracts and equipment availability.
• Oversee the day to day running of the depot, ensuring operational efficiency.
• Ensure equipment is maintained, serviced, and presented to a high standard.
• To clean service and test all equipment upon return from hire to ensure safety and compliance with the relevant regulations and to ensure our high company standards are maintained.
• Supervise and support depot staff, fostering a positive and productive work environment.
• To carry out general housekeeping duties as required.
• Monitor health and safety compliance within the depot.
• Resolve customer issues promptly and professionally.
• Report on depot performance and contribute to business improvements.