Join our team as a Customer Service Advisor in Stoke-on-Trent and make a difference! Your new companyAre you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be valued and roles availableRotational shift pattern 5 from 7Must be able to work full rota from 8am-10pm, unsocialable pay premium availableYour new roleAs a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries, resolving issues, and providing information about our services. Your responsibilities will include:

• Responding to customer enquiries via phone, email, and in-person.
• Providing accurate information and resolving customer issues efficiently.
• Maintaining detailed records of customer interactions.
• Collaborating with other departments to ensure a seamless customer experience.
• Identifying opportunities to improve our services and processes.
• What you'll need to succeed
• Previous experience in a customer service role, preferably within the public sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and databases.
• The ability to work under pressure and handle challenging situations with professionalism.
• • A proactive and positive attitude, with a commitment to providing outstanding service
  What you'll get in returnIn return for your hard work and dedication, you will receive:
• A competitive hourly rate of £12-£14, depending on experience.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment.
• Flexible working hours to help you maintain a healthy work-life balance.
• Access to a range of employee benefits, including health and wellness programs.
• If you are ready to take the next step in your career and join a team that values your contributions, apply now! #