Sales Support Advisor (EXPIRED)
Stoke-on-trent
Administration
25000 Annual
Permanent
- Follow up on sales quotations on a daily basis to ensure all orders are retained
- Answer questions, and address any concerns from the customer to ensure quality service every time
- Follow up with existing customers to ensure satisfaction with products/services and identify opportunities for upselling or cross-selling.
- Coordinate with the sales team to track the status of leads and provide regular updates on follow-up activities.
- Maintain accurate records of all interactions with customers and prospects in the CRM system.
- Monitor industry trends, competitor activities, and customer feedback to identify areas for improvement in the follow-up process.
- Provide feedback to the sales and marketing teams based on customer interactions to optimize messaging and sales strategies.
- Proven experience in sales, customer service, or a related field
- Strong communication skills, both verbal and written, with the ability to engage customers and build rapport over the phone and through email communication.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize responsibilities effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Ability to question everything and find solutions in order to close the sale
- Competitive salary and performance bonus
- Opportunities for professional development and career advancement
- Relaxed yet professional working environment working within an established and long standing team
- On site parking
- Company events and opportunity to travel overseas
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