Office Manager Monday - Friday - 8.00am - 4pm Permanent Stoke on Trent Competitive Salary + benefits We are partnering with an established, globally operating organisation recognised for its commitment to quality, continuous improvement, and well-crafted products. An opportunity has arisen for an experienced Office Manager to join a stable and collaborative team environment.Purpose of the Job The Office Manager will be responsible for the smooth coordination of daily office operations, with a particular focus on administration, internal systems, and support across finance-related activities. This position plays an integral role in ensuring operational efficiency and consistency across internal processes, while supporting wider business functions.Key Responsibilities

• Take ownership of sales administration processes while remaining hands-on in day-to-day office operations
• Support the processing of orders, invoicing, and credit control activities, working closely with finance support
• Operate in line with established financial procedures and internal controls
• Ensure all documentation relating to customer accounts, orders, and credit activity is accurately maintained and processed
• Oversee and maintain internal systems, including CRM and ERP platforms
• Collaborate with internal departments to ensure data accuracy and streamlined workflows
• Coordinate internal communications, meetings, and general administrative support
• Support and oversee Health & Safety processes and compliance within the office
• Assist with administration relating to company vehicles and insurance policies
• Lead and develop the sales administration function, identifying opportunities to improve flexibility and efficiency across the team
• Maintain regular communication within the team, including structured one-to-one meetings
• Encourage a culture of accountability, empowering team members to manage workloads effectively

Desired Skills and Experience

• Previous experience in a supervisory or team leadership role within an administrative, sales support, or finance-related environment
• Strong understanding of order processing, invoicing, and customer service workflows
• Working knowledge of finance processes, including accounts payable and receivable
• Experience using ERP, CRM, or accounting systems
• Competent in Microsoft Office applications, particularly Excel, Outlook, and Word

About you

• Supportive and approachable leadership style
• Highly organised with strong communication skills
• Comfortable managing multiple priorities within a fast-paced setting
• Detail-focused with a proactive approach to problem-solving
• Solid understanding of operational systems and financial processes
• Motivated to grow within the role and take on additional responsibilities over time
• This is a fantastic opportunity to join an established business with a friendly & supportive team. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to customers.

If you're ready to take the next step in your career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.