Planning Support Officer Location: Civic Centre, ST4 1RN Start Date: ASAP Contract Duration: 9+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 13.00 per hour Job Ref: (phone number removed) Responsibilities

• Provide administrative and customer service support to the Development Management and Enforcement Teams.
• Assist applicants and agents with the planning process, including providing basic information about planning and enforcement.
• Assist in receiving and validating new planning applications, cases, and other tasks, including scanning application forms and taking fees.
• Conduct monitoring, research, or investigations to support planning decisions and enforcement investigations.
• Support businesses by offering practical advice about planning and other Council services.
• Generate letters and reports, ensuring compliance with legal deadlines.
• Record technical minutes of planning meetings and monitor actions.
• Display, replace, and remove planning application site notices throughout the town.
• Prepare for Development Management Committee meetings, including assembling reports and presentations.
• Ensure compliance with planning conditions and approvals.
• Support the processing of FOI and Councillor enquiries, including data collection and presentation.
• Maintain office cover during office hours and respond to emails promptly.
• Work collaboratively to manage the Development Management Team s work and performance.
• Update and run reports to extract statistical information and present it in spreadsheets and charts.
• Embrace and utilize current and new ICT systems and software effectively.
• Work evenings and weekends as required by the Service.
• Promote equality and diversity in service delivery, in line with the town Council s policies.

Person Specification

• Possess the knowledge and qualifications necessary for a frontline, administrative, and analytical role.
• Have some knowledge of the planning process and planning law.
• Understand the commercial motivations, opportunities, and constraints affecting businesses and developers.
• Demonstrate a flexible and proactive attitude to problem-solving in pursuit of corporate objectives.
• Manage and deliver work to set timescales.
• Understand systematic performance management and improvement systems.
• Exhibit good verbal and written communication and interpersonal skills.
• Provide excellent customer service skills.
• Be proficient in using a wide variety of modern office-based ICT systems.
• Demonstrate attention to detail and accuracy in collecting, interpreting, recording, and storing information.
• Work effectively as a team member and understand the impact of own actions on the team.
• Work independently when necessary and be willing to develop professional knowledge, skills, and experience.

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