Stoke-on-Trent City Council 'committed to further improving' housing services following inspection
By Liana Snape 2nd Oct 2026
Stoke-on-Trent City Council says it has "committed to further improving" its services following its inspection by the national watchdog.
The authority received a C2 grading from the Regulator of Social Housing (RSH) in July following an inspection earlier this year.
Councils are graded from C1 to C4.
C1 indicates that the authority is "delivering the outcomes of the consumer standards", C2 means there are "some weaknesses", while C3 and C4, indicate serious or very serious failings.
The city council said inspectors highlighted a number of strengths including well-maintained, good-quality and safe homes, positive relationships with tenants, evidence that resident feedback was helping shape services, and strong work to tackle anti-social behaviour and hate crime.
How the council deals with complaints and reporting, as well as how it could better use data to understand tenants' needs, were noted as areas for improvement.
Councillor Jane Ashworth, Leader of Stoke-on-Trent City Council, said: "The inspection result was a positive recognition of the hard work that has gone into improving our housing service and the commitment of our staff to providing safe, good-quality homes for tenants.
"We are particularly pleased that the regulator highlighted the strong relationships we have built with residents and the ways in which tenant feedback is helping to shape our services.
"At the same time, we fully accept the areas identified for improvement and have already begun taking action.
"We are determined to build on the progress made in recent years and use this inspection as an opportunity to strengthen our services even further."
The council is developing a Housing Improvement Plan, which is due to be presented later this year.
A new report will be considered by the council's ruling cabinet next week, outlining the findings of the inspection and the measures already being taken to improve services.
Cllr Ashworth added: "Our Housing Improvement Plan will set out a clear programme of work to address the regulator's recommendations, improve how we use data and manage complaints, and ensure tenants continue to receive the high standard of service they expect and deserve.
"We remain committed to listening to our residents and delivering continuous improvement across our housing service."
A spokesperson for Stoke-on-Trent City Council said: "The report finds that the council has made significant progress in recent years to strengthen its housing service.
"Nearly 90 per cent of council homes have been surveyed within the last five years, investment continues in safety and compliance programmes, tenants are increasingly involved in shaping services, and work is under way to improve energy efficiency in thousands of homes.
"It notes that the regulator praised the relationship between the council and its tenants, noting that residents felt listened to, valued and able to influence decisions affecting their homes and communities."
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