Carers at a Newcastle-under-Lyme care village have been named in the top home care groups in the UK by a leading online reviews website for the sixth year running.

Belong at Home staff ranked first place in the country's Top 20 Large and Mid-size Home Care Groups 2023.

The result was based on feedback from client and family reviews which also distinguished the care operator as the only not-for-profit service in the country to have won the award every year since 2018.

Supporting both people in and around Newcastle-under-Lyme and those residing in the Belong village apartments to live independently, the dementia specialist has achieved a group score of 9.9 out of 10 for assisting with one-to-one personal care, housekeeping, food preparation, as well as running errands, helping with excursions and offering companionship.   

One daughter of a client reviewed: "All the staff are caring, friendly and professional and have provided excellent support for Mum who has mixed dementia."  

Another said: "They are very well trained and have proved to be totally dependable, flexible to our changing needs and always willing to go the extra mile." 

The dementia specialist has been scored 9.9/10 for assisting with personal care, housekeeping, food preparation and offering companionship (Google).

The accolade comes as the organisation continues its recruitment drive, providing opportunities for support workers, as well as training roles for local people new to care.

Belong at Home is one of the few community care operators to recompense colleagues for travel time between appointments, as well as for client visits.  

Andrew Shield, business manager at Belong at Home, said: "This award marks another year of continued success, and we're delighted to receive such positive feedback from our clients and their loved ones.

"As we grow, we invite anyone interested in a fulfilling career helping others to get in touch and be part of our fantastic team."  

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