Work in partnership with the Service Manager to design and develop all work activities to meet customer need, and to ensure that customers accessing the service receive a professional and coordinated response, with up to date, relevant advice and information.Lead on all aspects of the recruitment, training, induction of volunteers, as well as all aspects of the delivery and day to day administration and supervision of volunteers and the volunteer programme.Actively encourage customer involvement and participation in the planning, delivery and evaluation of group programmes. Co-deliver group programmes to customers when necessary.Share your knowledge and skills to enhance the professional development of all staff and volunteers. Celebrate volunteer success and manage any capability issues quickly and professionally.Make sure staff and volunteers attend team meetings where appropriate to maintain good communication within the service. This will also provide a forum to share concerns, experience and skills.Respond appropriately to any safeguarding concerns, demonstrating an understanding of safeguarding the welfare of children and vulnerable adults.Make sure referrals are appropriate, or signposted to more suitable services. Make sure the right level of information is provided, that possible risks have been identified, assessed and effective risk management strategies have been put in place.

Work in partnership with the Service Manager to design and develop all work activities to meet customer need, and to ensure that customers accessing the service receive a professional and coordinated response, with up to date, relevant advice and information.Lead on all aspects of the recruitment, training, induction of volunteers, as well as all aspects of the delivery and day to day administration and supervision of volunteers and the volunteer programme.Actively encourage customer involvement and participation in the planning, delivery and evaluation of group programmes. Co-deliver group programmes to customers when necessary.Share your knowledge and skills to enhance the professional development of all staff and volunteers. Celebrate volunteer success and manage any capability issues quickly and professionally.Make sure staff and volunteers attend team meetings where appropriate to maintain good communication within the service. This will also provide a forum to share concerns, experience and skills.Respond appropriately to any safeguarding concerns, demonstrating an understanding of safeguarding the welfare of children and vulnerable adults.Make sure referrals are appropriate, or signposted to more suitable services. Make sure the right level of information is provided, that possible risks have been identified, assessed and effective risk management strategies have been put in place.