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Technical Service Manager

Where

Stoke-on-trent

What

Science & Technology

Type

Permanent

Salary

Annual

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Position: Technical Service ManagerJob ID: 2394/12Location: SurreyRate/Salary: Competitive SalaryBenefits: Great BenefitsType: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The job description below will outline this position: Technical Service Manager

Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical's client is an established and well-regarded business entity.

Duties and responsibilities of the (insert job title):

  • Manage and coordinate all CSCS4 support cases for UK Government contracts
  • Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
  • Oversee service visits, logistics, and equipment management
  • Provide updates to senior management and deliver process improvements
  • Train and support engineering staff and assist with new service launches
  • Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place.

Qualifications and requirements for the (insert job title):

  • DV Security Clearance (or ability to obtain)
  • Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
  • Strong understanding of MOD networks (land & sea)
  • Technical background in electronics, IT networking, and satellite comms
  • Excellent communication, organisation, and problem-solving skills
  • Flexibility to travel as required

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

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