IT Service Desk Analyst

Information and Digital Services IT Service Desk Analyst Grade 4 Salary Range £24,685 - £26,707 per annum Full time, Indefinite

The Opportunity

This post represents an exciting opportunity to join a team of staff in Keele University's Information and Digital Services Directorate.

The Directorate is responsible for Library and IT and this post is within the IT Service Desk team. The IT Service Desk provides IT support remotely and from a physical Information Point situated within the busy Campus Library.

The service operates into the evening and weekends during term time, and you will be required to support this on a rota with other colleagues.

This role is principally customer facing from our on-campus Service Desk providing technical support but also works with the wider IT team on key university projects.

s the successful candidate, you will have proven experience in customer service. IT skills are important and experience an advantage, but full training will be given so is a good opportunity for someone looking to start a career in IT – good people skills are paramount.

The University

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience.

With a turnover in excess of £170 million, over 15,000 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/

The Benefits

The University recognises that its success depends upon the contribution and dedication of its talented staff.

In return, we have a competitive benefits package available, including:

• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site 'outstanding' nursery
• Discounted health & fitness facilities on site
• Discounts at University catering outlets with Keele Card

Please note that the starting salary will typically be at the bottom of the pay scale shown above.

The University is committed to operating flexible working practices wherever possible. Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

How to apply For full post details and to find out more about working at Keele please visit: www.keele.ac.uk/vacancies

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

Formal enquiries may be addressed to Stephen de Cruz [email protected]. Applications to this address will not be accepted.

Closing Date 15 April 2026

Interviews will be held on: 6 May 2026