Platform Operations & Maintenance: Oversee day-to-day operations of the platforms. Manage maintenance tasks, upgrades and patches, focusing on platform scalability and security with the Network Managed Service Provider (MSP). Risk & Incident Management: Identify potential risks to platform performance and develop strategies to mitigate the proactively. Work with the Networks MSP regarding the resolution of incidents to minimise down time, overseeing root cause analysis. Major Incident Management: Support the Major Incident Management Process for Network Services, utilising knowledge gained through your understanding of the environment and the service offerings delivered. Strategic Planning & Implementation: Support the development of long-term plans for platform evolution. Contribute to projects involving platform enhancements, modernisation, or the integration of new technologies. Performance Monitoring & Optimisation: Continuously monitor performance and implement improvements. Identify trends with data-driven insights and recommend operational enhancements for the platform. Security & Third-Party Management: Regularly review security protocol and address vulnerabilities. Oversee the quality and performance of external vendor contributions, ensure they also meet security and compliance standards.

Support Platform Owners in maintaining platform roadmaps and backlogs, helping ensure work is shaped around user needs, business value, resilience, security and service outcomes. Assist with prioritising platform backlog items, lifecycle work, remediation activity and continuous improvement actions using performance insight, demand signals, risks and dependencies. Support the development and maintenance of platform plans and roadmap views, ensuring priorities, risks, dependencies and operational considerations are visible and managed. Help identify opportunities to improve user experience, service quality, operational control and consistency across Network Services platforms.