Service Advisor

Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join the thriving team at our brand new BYD & Motor Match Dealership.

As a Service Advisor, you will be the face of the aftersales department, delivering exceptional service and care to valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves the dealership feeling thoroughly satisfied and well-informed. Role

Responsibilities

In the role of Service Advisor, you'll be instrumental in managing and enhancing our customer service efforts.

Your key responsibilities will include:

- Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries.

- Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs.

- Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management.

- Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication.

- Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work.

About you

We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills.

The ideal candidate should have:

- Minimum of 12 months' experience working as a Service Advisor in a dealership environment.

- A flexible team player attitude, with the ability to support the aftersales team during busy periods.

- A results-focused mindset, with resilience and the ability to overcome obstacles.

- A strong technical awareness or understanding of vehicles and their components.

- Experience in upselling products or services, with a valid driving licence.

Benefits and Perks

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:

- Increased holiday entitlement with length of service - Enjoy your birthday off, on us

- Access to 24/7 Employee Assistance Programme and counselling services for you and your family

- Company Pension Scheme to secure your future - Long service recognition that celebrates your dedication and contribution

- Discounts on products and services that extend to our family

- Access to our Car Benefit Scheme, for you and your family

- Participation in our Cycle to Work scheme If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, we encourage you to apply and be part of the Swansway legacy.

Your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!